SUMO in Q2
At the end of 2010, I issued a challenge to my team: deploy support.mozilla.com continuously by the end of 2011. So, as we move »
The future of SUMO development
Just this month, the SUMO development team completed our transition to our new platform, Kitsune. This small release represented the culmination of nearly a year of »
An End and a Beginning
2010 is coming to a close, and, with it, the end of our year-long project to create a new platform for support.mozilla.com (SUMO) is »
The Evolution of SUMO
When I joined the SUMO team six months ago, the team was just starting a discussion of “where do we go from here?” SUMO was built »