human factors - Coffee on the Keyboard

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human factors

A collection of 2 posts

3D rendered image of a brain in bisexual lighting.

Advanced Blamelessness is Owning Mistakes without Fear

Blame happens when we stop our investigation with operator error. Then James restarted the server, which broke everything. The first step towards a blameless culture is to stop blaming people for things going wrong. (Assuming no malicious actors.) Then I restarted the server, which I should've known was

Root Cause, Proximal Cause, or Least Effort to Remediate

I am no fan of "Root Cause Analysis." It's one of the many terms or concepts that software has borrowed from manufacturing—while ignoring the subsequent 70 years of research into human factors and resilience engineering. However, like Lorin, I admit that it has some value